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FREQUENTLY ASKED QUESTIONS

EMMEBI ITALIA PRODUCTS

All Emmebi Italia products are made in Italian laboratories using exclusive and unique formulas. Therefore, all products are 100% Made in Italy.

Who can I ask for assistance and advice on choosing the Emmebi Italia products best suited to my needs?

At selected Emmebi Italia salons, you'll find expert consultants and professionals who can provide you with the right advice, including using specialized hair and scalp analysis tools .
You can also contact our customer service team at eshop@emmebiitalia.com , who will always be available to answer any questions you may have.

Yes, all Emmebi Italia products expire 5 years after the manufacturing date.
However, we recommend checking the PAO (Period After Opening) on ​​the product, which will indicate its safety period from the date of opening . You can recognize it by the symbol in the shape of an open jar, which, according to European Regulations, must indicate the shelf life in months of the product after opening, written in numbers, followed by the letter "M."

Emmebi Italia can no longer guarantee the safety of the product, which could cause adverse reactions on the skin, as it is impossible to know how it was stored after opening, nor its effectiveness and purity (it could have been contaminated by germs and bacteria).

Emmebi Italia products should be stored in dry, well-ventilated places, preferably at a room temperature no higher than 35°C, away from heat sources and out of direct sunlight.
Be sure to close containers tightly after use and follow the PAO guidelines on the packaging. For some specific products, please refer to the information on the packaging or product information sheet.

Our formulas contain the highest quality ingredients that comply with current cosmetic legislation and are subjected to clinical tests to guarantee their safety.
However, some particularly sensitive individuals may have allergic reactions to certain ingredients.
If you experience any adverse reactions, we recommend that you contact your doctor or a specialist immediately, indicating the product's INCI, which you can find both on the label and on the Emmebi Italia website.

Are Emmebi Italia products suitable for even the most sensitive skin?

Some of our products have been developed specifically with particularly sensitive skin in mind.
Before purchasing our products, we invite you to contact our Customer Service or ask your dermatologist and show him the list of ingredients.

Pregnancy and post-pregnancy conditions tend to change the natural condition of the skin and hair, which is important not to underestimate.
Before using Emmebi Italia products during this delicate time, we recommend consulting your gynecologist or doctor, who will be able to best advise you.

Emmebi Italia does not perform or commission animal testing.
In fact, all our products comply with the current European Regulation on animal testing.
In recent years, Emmebi Italia has also increasingly begun to develop "vegan" products that respect nature without compromising professional performance.

Not all Emmebi Italia products are considered vegan. We invite you to check the "VEGAN" label on the product page you are interested in.

Our products are inspired by the precious ingredients that Nature offers us, which are included in the formula in the highest possible percentage.
To ensure the safety and professional performance of the product, in some cases the natural ingredients are mixed with synthetic ingredients that comply with the standards set out in the European Regulation on ingredient safety.

If you're looking for a 100% natural and vegan line, we recommend BioNature 's phyto-holistic wellness treatments.

In almost all cases, the packaging is 100% recyclable and specifically designed to not harm the environment.
Please check the label on each package for details on the individual product.